Effective Date: 01.12.2024

At TeamTravel Tanzania, we are committed to safeguarding your personal data. This privacy policy explains how we collect, use, and protect your data in compliance with the General Data Protection Regulation (GDPR).

1. Data Controller

The data controller responsible for the processing of your personal data is:
TeamTravel Tanzania
Trechterbeker 14, 9531 PA Borger, The Netherlands
Phone: +31 616826522
Email: info@teamtraveltanzania.com

If you have questions or concerns regarding your personal data, please contact us using the information above.

2. Types of Data We Collect

We collect and process the following types of personal data:

• Identity Data: Full name, nationality, date of birth.
• Contact Data: Email address, phone number, postal address.
• Travel Preferences: Information about your preferred destinations, activities, and travel needs.
• Payment Data: Financial data required for processing payments securely.
• Communication Data: Information exchanged during consultations, bookings, or general inquiries.

3. Purpose of Data Collection

We collect personal data for the following purposes:

1. To Provide Travel Services: To manage bookings, create itineraries, and deliver personalized travel experiences.
2. To Communicate with You: To answer inquiries, confirm bookings, and provide updates.
3. To Process Payments: For secure financial transactions related to our services.
4. To Improve Our Services: To analyze user feedback and preferences to enhance your experience.
5. For Marketing Purposes: To send newsletters, special offers, and updates (only with your consent).

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you agree to receive marketing emails or share optional details.
• Contractual Necessity: To fulfill our agreement to provide travel services.
• Legal Obligation: To comply with regulatory requirements.
• Legitimate Interest: To enhance our services and ensure your satisfaction.

5. Sharing Your Data

We only share your data when necessary to deliver our services:

• Service Providers: Hotels, tour operators, transportation services, and guides in Tanzania.
• Payment Processors: For secure transaction handling.
• Government Authorities: When legally required, such as for safety or visa purposes.

All third-party partners adhere to GDPR standards to ensure your data is handled securely.

6. Data Retention

We retain your data only for as long as necessary to fulfill the purposes outlined above, comply with legal obligations, or resolve disputes. When data is no longer needed, it will be securely deleted.

7. Your Rights Under GDPR

Under GDPR, you have the following rights regarding your personal data:

• Access: Request access to the personal data we hold about you.
• Correction: Request corrections to inaccurate or incomplete data.
• Deletion: Request deletion of your personal data where applicable.
• Restriction: Request limitation of data processing under certain circumstances.
• Portability: Request transfer of your data in a structured, machine-readable format.
• Objection: Object to the processing of your data for marketing or other purposes.

To exercise any of these rights, contact us at info@teamtraveltanzania.com.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, or loss. These measures include secure servers, encrypted communications, and restricted access.

9. International Data Transfers

As a travel agency operating in Tanzania, your data may be transferred outside the EU. All data transfers comply with GDPR requirements, and appropriate safeguards are in place to protect your information.

10. Cookies and Tracking

Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device to remember preferences, analyze site traffic, and improve usability.

• You can manage or disable cookies in your browser settings.
• For more details, see our Cookie Policy.

11. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in regulations or our services. Any updates will be published on this page, and significant changes will be communicated to you directly when necessary.

Contact Information
For any questions or concerns about this Privacy Policy or your data, contact us at:
Email: info@teamtraveltanzania.com
Phone: +31 616826522